Don't fret - this may just be the Travel-Lock in action! To UN-lock your MIMIC®, please press & hold the (+) and (-) buttons simultaneously for about 3 seconds. The LED base should flash to indicate the MIMIC® is unlocked and ready for play! To re-lock your MIMIC® for storage or travel, simply press and hold the (+) and (-) buttons for another 3 seconds until the LED base flashes again.

You may just need to charge it! The brand new MIMIC® is packed with a partial charge, but there's no way of knowing how long it was sitting on a shelf before you purchased it so we always recommend a full charge prior to first use. The LED Base may light up even if the MIMIC® is not vibrating because the base is your charging indicator and will flash to let you know it's time to charge. It will also flash while the MIMIC® is charging and once it is fully charged, the flash will change to a steady glow.

Good news - we made your MIMIC® 100% waterproof, which helps when it comes to cleaning time.  We recommend you purchase a silicone-friendly cleaner, found in most shops that carry the MIMIC® but if a cleaner isn't an option, use a gentle soap and warm water and pat or air dry, depending on what makes sense for you.

In order to have a full charge, we recommend charging your MIMIC® for at least 90 minutes. The MIMIC® has an LED base that will flash as it is charging and once it is fully charged, the flashing base will change to a steady glow. With a full charge, your MIMIC will operate on the highest intensity setting for a play-time of 45 minutes. While most users won't go through all 45 minutes in one use, this means you will get several uses off of one full-charge. However, if you do have the MIMIC® on high for 45 straight minutes, good for you! ;-)

It depends on where you are. 

Clandestine Devices always provides discreet shipping and will ship your product the same day if your order is placed Monday through Friday prior to 10:00 AM PST and within 1-business day if placed after 10:00 AM PST, on Weekends, and on USPS Holidays.

Once your order is processed, it will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Yes, we ship all over the world. Shipping costs will apply, and all shipping options that are available for your territory will be displayed during checkout. 

*Important information for International Shipments:

We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.  Clandestine Devices is not responsible for packages delayed or detained in customs. This applies only to International and Canadian Orders

You can calculate the potential duties that you may be responsible for at this link and, keep in mind, your destination country may also apply VAT/GST to this order. 

You can contact us through our contact page! We will be happy to assist you.

That's easy - we have replacement chargers for all of our products available right here.

Maybe you've seen the MIMIC® at a local store but you aren't sure about it. Honestly, go into that store and ask questions! The sales-teams in stores that carry the MIMIC® should be equipped to answer your questions and address any concerns you may have, so don't be shy. If that's not for you, you are always welcome to check out some reviews on the MIMIC® or contact us anytime and we'll answer your questions straight to your inbox!

We know that many retailers will not accept exchanges on our items due to the nature of the product. This is where we step in because your MIMIC® does come with a 1-Year Warranty - file for your warranty claim here.

This is slightly more complicated, but rest assured that we will do whatever we can to resolve this particular issue.

Amazon, and sites like it, have their own handling and sorting policies in place that are not exactly in line with our brand and many brands like us. Because of their co-mingling policy on stock, we can not guarantee that your Amazon purchase is an official Clandestine Devices™ MIMIC® unless it comes from one of our pre-approved sellers. If you are not sure about the seller from whom you purchased the MIMIC®, you are welcome to contact us - please always keep your package and receipt - in the event that we need to authenticate your purchase, this will help greatly.

Please feel free to send ALL Feedback to care@clandestinedevices.com (seriously, all feedback, good or bad)